Please read the "Terms and Conditions" set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website.
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling us at the restaurant. Preparation to your order can begin immediately after your order has been confirmed. We cannot accept cancellation once your order has been confirmed with the restaurant.
Food order Errors
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. Please take a video/photo of the products received. You may come to pick up or deliver arrange by the restaurant the correct food item.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you store credits.
Your order will be a priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our host.
Food Order Incomplete
On the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
Please note: we do provide courtesy items such as disposable silverware, chopsticks, sauce and etc. when requested for free. If we mistakenly omit a free courtesy item, you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
Self- pick up
All order is welcome to be picked up at our restaurant. You are not charged any fee for shipping.
Delivery (within JB area)
We deliver within the JB area Monday – Sunday 12:00 pm – 8:30 pm. Within business hours, your order will be arranged for delivery after payment has been received. Order after business hours will be carried forward to the next business day. Our customer service will inform customers about the delivery before the driver starts the delivery journey to the customer place. Please contact us if you did not receive your order.
Delivery (outstation area)
The delivery charges will be displayed on your final order summary page. Most orders are shipped within 1-3days. Our customer service will contact you and inform the exact shipping time.